Firestone Complete Auto Care

Had my truck sitting for 2 months while out of town and it wouldn’t start. Called Firestone on Lovers Lane and Nelson a store associate came over ( I live a few blocks away) and gave me a jump. Not a service they offer everyday but Nelson was my hero for coming by and getting me started. Thank you! Great customer service!!

I have a 2008 Hyundai Tiburon GS and I initially went in to just get a Multi Inspection which I usually get on my vehicles for maintenance. They give me recommendations on a serpentine belt that I needed replacing, which I knew because my vehicle has 3 in which I replaced 2 myself April 2025. The appointments take all day here which I’m okay with if the work is done correctly, I went in at 12:00pm and left at 6:30pm. They proceed to swap out one of the belts that I had already replaced and completely ignore the clearly cracked belt. The service advisor Nelson would not refund me instead quoted me for the 3rd belt in which I needed replacing in the first place, the part never came in and they…

This Firestone is amazing. My whole family uses them including my elderly mom! They are honest, kind and fast! This store has even helped me find a shop to fix my car when they couldn’t. Prices are very fair! I highly recommend them! Nelson is the best manager!!

Great experience! I made an appointment online after finding a nail in my tire, and it was confirmed within just an hour for the same day at 5pm. Nelson helped me out when I arrived—he was friendly, professional, and answered all my questions. The whole process was smooth from start to finish. Really appreciated the great service.

I set an appointment for 10am this morning for an oil change and for them to look at my front driver side tire because it keeps losing air. I was waiting and I asked one of the people at 10:50am if there were almost done and he said they had just brought my car back to a bay. I sat back down because i understand they might have been a little busy. I then waited until 12:15pm until they even talked to me about the car. He said my rear two tires were bald and would not pass a state inspection and then proceeded to try and sell me on a whole new set of 4 tires (i get he might get a commission or something), but I declined and asked about my front tire because that was the problem tire to begin …