Crash Champions Collision Repair Duncanville

Don’t waste your time, THEY ARE UNRELIABLE, I set up an appointment just for them to look at my car take pictures and give me an estimate & to set up a date to have the car dropped off which I did so on a Thursday morning just to have them call me the next following week on Monday afternoon to tell me that they would not FIX MY CAR. After holding my car for 3days and lying said they would even…

I rarely write reviews, but my experience at this body shop was frustrating enough to warn others. I brought my vehicle in for what should have been a straightforward repair, and it ended up being a drawn-out mess. First, communication was almost nonexistent. I had to constantly call for updates, only to be given vague answers or promises that weren’t kept. The estimated timeline kept getting push…

I gave a 3 star only because I needed to pick my vehicle up before any repairs and the inside, driver side was left with black dirt on door, headrest and inside sides by a mechanic getting in and out. My vehicle was cleaned inside before dropping off and it was not the same after picking up vehicle. After front bumper was placed back on before repairs it was very visible and some damage to front b…

I have unfortunately been to a few different auto shops over the years due to other drivers, and this has been by far my worst experience. My car was there for 11 days and not once did I receive a call from them. They submitted an estimate to my insurance but never called me to update what needed to be repaired, I just happened to notice it on my claim. I call almost daily and was given different …

One of the worst experiences of our lives is dealing with this particular location. We were notified that our vehicle was finished and ready for pickup. We show up and check out our vehicle before taking delivery of it. There's literally 7-8 inefficiencies on our vehicle from paint running and drying to trim pieces that should've been replaced but reused and even the bumper not aligning.…