Air Heat North Texas

Hands down the best customer service that I have received for repair/mechanical work. This team has bent over backwards for me as my storefront dealt with urgent cooling issues at the peak of Texas summer. They are very communicative, patient, and truly go the extra mile. They possess a supreme understanding of HVACs, and within the context of restaurant operations. It is beyond clear that customer service and delight is one of their core values as a company. As a small business owner, it can be hard to come by partners who truly want you to succeed - I am very happy to have crossed paths with Air Het North Texas and will maintain my partnership for many years to come,.

Last year in the middle of the pandemic our AC went out in the middle of the summer. It's Texas, right!? The staff was great at helping me come up with an affordable solution and plan. While we worked through that, they came out and installed some window units to help cool enough rooms down that we would be comfortable to stay in the house. Fast forward one-year. Sometimes things break. A capacitor died on a Friday after 5 PM and I was able to call their team and they quickly had someone come out and fix what we needed. Jeff came out and worked through all the issues, got a temp fix until they got the exact part. Jeff followed up the next day to ensure things were working and then the …

It was peak summer in TX (in July 2018) when my tenants called me to say that 1 of the 2 A/C units in my town home 'froze' and wouldn't blow cold air. I was out of town so I authorized my tenants to contact any A/C repair company. They contacted Air Heat North TX and told me that they had a technician who was available immediately. Little did I know that the repair guy they sent was inexperienced. When a A/C unit 'freezes', the first thing to check is if the AC filter is clogged. But, this guy did all other tests in the name of 'diagnostics' before eventually saying that everything was fine and the AC froze because of a clogged filter. He replaced the filte…

Amazing company!! Dean and his team are trying to change this industry in a positive way. We had no luck having a company drive to our home on a Saturday to give us an estimate and diagnose what was wrong with our heat till we found Air Heat North Texas. We decided to have our entire outdoor unit replaced with them. They were straight forward, kept us in the loop with what was going on and did not leave till the job was done! I would highly recommend this company to anyone needing service or equipment replacement. Also, they are Nest certified technicians which came in helpful.

Where to start? I have a hectic schedule with my job and submitted a AC Repair message at 6 AM through Air Heat's website because I had to get ahold of someone. I explained all about what happened the past week with my AC unit. I was messaged very shortly afterwards by Dean. Dean's understanding of customer service and leadership of his company is second to none. Dean or his other employees were in communication with me every step of the way. Dean and his techs took time to explain and speak with me thoroughly about all the questions I had. The techs came out, quickly and accurately diagnosed the problem, and got me a price to replace the part I needed as fast as they could …